BotShield Support

Help with setup, monitoring, and checkout protection

For BotShield support, email sergioramirezmoron@gmail.com.

What to include

  • Your store's myshopify.com domain.
  • The approximate date and time of the issue, including your time zone.
  • The BotShield page, session identifier, and steps that produced the issue.
  • A screenshot that does not contain customer or payment information.

Never send passwords, Shopify access tokens, payment card data, or customer personal data in a support request.

Setup checks

  1. Open BotShield in Shopify Admin and confirm that the setup panel reports the Web Pixel as active.
  2. Confirm whether BotShield is in Monitor or Protect mode. Monitor mode does not block checkout.
  3. Confirm that the current plan supports Protect and checkout blocking before testing a block.

Restore checkout availability

If you suspect a legitimate customer is being blocked, open the affected session and choose Allow checkout. To disable active blocking store-wide while you investigate, switch BotShield to Monitor mode from the Protection page.

Privacy and terms

Read the Privacy Policy and Terms of Service for more information about the service.